We are Van Ameyde Claims
Leading Fleet Claims Management in Australia and New Zealand
Our Purpose
At Van Ameyde Australia, our purpose is clear: to provide Australian businesses with innovative risk management and fleet claims management solutions. As part of the global Van Ameyde Group, we are committed to delivering tailored solutions that drive value for our clients, enhance productivity, and ensure seamless customer experiences. With our industry expertise, advanced technology, and a strong local presence, we assist clients in reducing risk, simplifying complex processes, and transforming challenges into opportunities. Since 2017, we have been building a more sustainable and future-ready landscape, with 14 dedicated team members, serving the industries in Australia and New Zealand.
Our Culture
Our culture is built on trust, expertise, and a drive to deliver outstanding solutions. We believe in fostering an environment where people work together, share knowledge, and continuously improve.
With a strong emphasis on teamwork, we encourage open communication and support each other in achieving both individual and collective success. Integrity, customer focus, and agility are at the core of everything we do.
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Our Values
At Van Ameyde, our core values shape every action we take. They guide how we collaborate, make decisions, and deliver value to our customers. These principles define who we are and drive our ongoing success.
Innovative
We disrupt traditional methods with cutting-edge solutions, ensuring our clients stay ahead of industry trends. By fostering a culture of creativity and exploring new possibilities, we provide clients with advanced tools and strategies that drive efficiency, streamline processes, and enhance their competitive edge.
Human
We prioritize empathy and understanding, delivering personalized solutions and results that truly address our clients’ unique needs. Our commitment to genuine care and respect strengthens our relationships, ensuring that our clients receive exceptional support and effective outcomes.
Results-Driven
We focus on delivering measurable outcomes that translate into real value for our clients, driving their growth and success in a competitive market. By setting ambitious goals and adhering to the highest performance standards, we ensure that our solutions are both efficient and impactful.
Our Core Business
Van Ameyde Australia specializes in claims management for rental car companies and tailored fleet solutions. We pride ourselves on our commitment to outstanding customer support, operational efficiency, and delivering result-driven outcomes. We actively manage claims across Australia and New Zealand, ensuring our clients benefit from localized yet globally backed service.
Our Leadership
Van Ameyde Australia is led by a team of experienced professionals, ensuring our operations uphold the exceptional standards of the Van Ameyde brand in Australia:
- Tass Calaitzopoulos – Managing Director
- Jan-Michiel Cillessen – Director
- Piet Middelkoop – Chairman of the Board
We’ve Got Your Back
“We’ve got your back” is more than just a tagline—it’s the foundation of how we operate.
We tackle the complexities head-on, lifting the burden from our clients at every turn. Whether it’s managing claims, assessing risks, or protecting assets, we provide expert-driven solutions that ensure efficiency, accuracy, and compliance. With cutting-edge technology and dedicated professionals and experts, we simplify challenges and offer peace of mind—so our clients can focus on what matters most.
You’re never alone – We’ve got your back.
Our Expertise
Specializing in motor claims management, we deliver services tailored to the unique demands of the Australian and New Zealand markets. Backed by years of experience, our team provides high-quality claims administration with unmatched efficiency.
Technology and Tools
Van Ameyde Australia leverages cutting-edge technologies like FNOL (First Notice of Loss) and Echo R2 to enhance client service and operational efficiency. These tools enable us to deliver seamless claims management and ensure that our clients’ needs are met with speed and precision.
Regulatory Compliance
Adhering to strict regulatory requirements, Van Ameyde Australia ensures full compliance with the Australian Financial Services License (AFSL), Australian Financial Complaints Authority (AFCA) membership, and Australian Finance Industry Association (AFIA) standards. Our commitment to compliance guarantees that our services align with the highest industry benchmarks, ensuring trust and reliability.
Local Partnerships
Van Ameyde Australia has cultivated strong, enduring partnerships with local clients, including the Avis Budget Group. These relationships are a testament to our unwavering commitment to delivering exceptional claims management services and achieving outstanding customer satisfaction.
Our Mission
At Van Ameyde Australia, our mission is simple: to provide unrivaled claims management solutions that empower our clients to navigate the complexities of the insurance landscape with confidence. From claim lodgment to settlement, or offering expert consultancy to streamline processes, our focus is on delivering superior outcomes that consistently exceed expectations.
