Van Ameyde makes use of state-of the-art AI within the claims process. With the help of Simplifai’s generative artificial intelligence model, Van Ameyde has gone from 1,000 to 100,000 automated emails per month. What does this mean? In short, we have managed to automate simple, repetitive tasks in the intake part of the claims process. This allows Van Ameyde’s claims handlers to spend more time on more meaningful activities, such as those that require human intelligence and empathy that is not provided with robotic process automation (RPA).
